Certified Protection Professional (CPP) Practice Exam

Which of the following is NOT a desired characteristic of a statement obtained during a claim investigation?

1. It should be concise and to the point

2. It should be in short paragraphs with two spaces between each paragraph

3. It should include a detailed account of the incident

4. It should be written in clear and understandable language

The correct answer is: It should be in short paragraphs with two spaces between each paragraph

A statement obtained during a claim investigation should prioritize clarity and conciseness to facilitate understanding and assessment of the claim. To achieve this, it is essential for statements to be concise and to the point, as this enables investigators to quickly grasp the essential details without wading through unnecessary information. Additionally, including a detailed account of the incident is vital, as this provides context and depth, which are crucial for a thorough evaluation of the claim. Another important aspect is that the language used should be clear and understandable. This characteristic ensures that anyone reviewing the statement, regardless of their background, can comprehend the details without confusion, further aiding the investigation process. While formatting of statements can aid in readability, such as using short paragraphs, specifying a specific formatting requirement like including two spaces between paragraphs is not a commonly desired characteristic in the investigation process itself. The focus should remain on the content and clarity rather than strict formatting guidelines, making the option regarding specific formatting less relevant than the other key characteristics necessary for effective statement gathering in claim investigations.